| Shift Leader |
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Job Accountabilities: |
| A Shift Leader is self-sufficient while running a shift, takes ownership and responsibility to solve problems, seeks help from others when appropriate and is willing to provide help and guidance to others. |
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Serving the Guest:
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| 1. |
Maintains Speed of Service (SOS) goals. |
| 2. |
Resolves guest complaints quickly, while maintaining positive guest relations.
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| 3. |
Makes sound business decisions quickly, always keeping the guest in mind. |
| 4. |
Maintains a friendly and courteous work environment. |
| 5. |
Ensures that employees are clean and neat in appearance. |
| 6. |
Ensures that quality products are delivered to guests. |
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Managing the Business:
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| 1. |
Ensures products are prepared correctly and according to standards. |
| 2. |
Manages labor, by shift, within acceptable variances and according to labor laws. |
| 3. |
Manacceptable variances.ages food costs within. |
| 4. |
Coordinates opening and closing activities in a timely and safe manner. |
| 5. |
Oversees proper product preparation, rotation, portioning, cooking and holding times. |
| 6. |
Assists in executing marketing programs including correct placement and maintenance of POP, suggestive selling, and consumer education. |
| 7. |
Maintains restaurant sanitation and cleanliness standards and is certified in the food safety program. |
| 8. |
Maintains crew productivity by proper deployment throughout the shift. |
| 9. |
Sees that crew members are properly trained. |
| 10. |
Responds quickly and appropriately to resolve safety and security issues. |
| 11. |
Sees that equipment is clean and working correctly, and responds quickly and appropriately when equipment is in need of repair. |
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Leading People:
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| 1. |
Acts as a role model by following appearance and procedural standards at all times. |
| 2. |
Participates in restaurant goal setting and is committed to achieving team goals. |
| 3. |
Encourages other team members to maintain performance standards. |
| 4. |
Provides constructive feedback to the restaurant team. |
| 5. |
Collaborates with team members to solve problems and make decisions. |
| 6. |
Resolves conflicts and improves team member performance issues in a constructive manner and according to policies. |
| 7. |
Communicates effectively, both written and orally, with restaurant team. |
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